{"id":239,"date":"2026-05-13T03:55:44","date_gmt":"2026-05-13T03:55:44","guid":{"rendered":"https:\/\/herobuilder.site\/build\/support-help-center\/"},"modified":"2026-07-13T00:55:45","modified_gmt":"2026-07-13T00:55:45","slug":"support-help-center","status":"publish","type":"page","link":"https:\/\/herobuilder.site\/build\/support-help-center\/","title":{"rendered":"Support \/ Help Center"},"content":{"rendered":"<main class=\"hb-ecosystem-page\"><section class=\"hb-eco-hero\"><div class=\"hb-eco-copy\"><span class=\"hb-eco-kicker\">Support<\/span><h1>HeroBuilder Help Center<\/h1><p>Find the right path for website help, hosting questions, billing direction, domain and SSL issues, client portal access, templates, software, and project support.<\/p><div class=\"hb-ecosystem-actions\"><a class=\"hb-eco-btn hb-btn-primary\" href=\"https:\/\/herobuilder.site\/build\/support-requests\/\">Send Support Request<\/a><a class=\"hb-eco-btn hb-btn-ghost\" href=\"https:\/\/herobuilder.site\/build\/contact\/\">Contact HeroBuilder<\/a><\/div><\/div><div class=\"hb-eco-visual\"><div class=\"hb-eco-panel\"><strong>Support<\/strong><span>Guided setup<\/span><span>Editable WordPress<\/span><span>Human support<\/span><\/div><\/div><\/section><section class=\"hb-eco-section hb-eco-split\"><div class=\"hb-eco-text\"><span>Support<\/span><h2>Choose the support path that fits<\/h2><p>Get to the right help faster. The help center gives new visitors and existing clients clear paths for website questions, hosting help, billing, domains, software, templates, and project support.<\/p><ul><li>Existing clients can open the Client Portal or Support Requests<\/li><li>New project questions can use Start Project or Contact<\/li><li>Hosting, domain, billing, software, and template questions have direct routes<\/li><\/ul><\/div><div class=\"hb-eco-mock\"><div class=\"hb-eco-mock-top\"><\/div><strong>Choose the support path that fits<\/strong><p>Choose the support path that fits your question.<\/p><\/div><\/section><section class=\"hb-eco-section hb-eco-process\"><div class=\"hb-eco-section-head\"><span>Support<\/span><h2>How support requests move forward<\/h2><p>A simple support flow helps clients understand what happens after they send a request.<\/p><\/div><div class=\"hb-eco-steps\"><article><b>01<\/b><h3>Pick a category<\/h3><p>Choose website edits, hosting, domain\/SSL, billing, templates, software, or general help.<\/p><\/article><article><b>02<\/b><h3>Send details<\/h3><p>Provide the site URL, request details, and priority so the issue can be routed.<\/p><\/article><article><b>03<\/b><h3>Get follow-up<\/h3><p>HeroBuilder reviews the request and follows up through the right support path.<\/p><\/article><\/div><\/section><section class=\"hb-eco-section hb-eco-faq\"><div class=\"hb-eco-section-head\"><span>Support<\/span><h2>Common help topics<\/h2><p>Find quick answers before sending a request.<\/p><\/div><div class=\"hb-eco-faq-grid\"><details open><summary>I am not a client yet. Where do I start?<\/summary><p>Use Start Project if you want a new site, hosting, design, or launch guidance.<\/p><\/details><details open><summary>I already have a service. Where do I go?<\/summary><p>Use Client Portal or Support Requests for service-related help.<\/p><\/details><details open><summary>Can I ask about domains, SSL, or billing?<\/summary><p>Yes. Use the support form and choose the matching category.<\/p><\/details><\/div><\/section><section class=\"hb-eco-section hb-eco-links\"><div class=\"hb-eco-section-head\"><span>Connected ecosystem<\/span><h2>Where this connects next<\/h2><p>Explore the services, support, and account options that can help you move forward.<\/p><\/div><div class=\"hb-eco-link-grid\"><a href=\"https:\/\/herobuilder.site\/build\/client-portal\/\"><strong>Client Portal<\/strong><em>Learn More \u2192<\/em><\/a><a href=\"https:\/\/herobuilder.site\/build\/support-requests\/\"><strong>Support Requests<\/strong><em>Learn More \u2192<\/em><\/a><a href=\"https:\/\/herobuilder.site\/build\/domain-ssl-setup\/\"><strong>Domain &amp; SSL Setup<\/strong><em>Learn More \u2192<\/em><\/a><a href=\"https:\/\/herobuilder.site\/build\/billing-membership\/\"><strong>Billing &amp; Membership<\/strong><em>Learn More \u2192<\/em><\/a><a href=\"https:\/\/herobuilder.site\/build\/contact\/\"><strong>Contact<\/strong><em>Learn More \u2192<\/em><\/a><a href=\"https:\/\/herobuilder.site\/build\/consultation-start-project\/\"><strong>Consultation \/ Start Project<\/strong><em>Learn More \u2192<\/em><\/a><\/div><\/section><section class=\"hb-eco-section hb-eco-plugin hb-form-section\"><div class=\"hb-eco-section-head\"><span>Request form<\/span><h2>Send the details<\/h2><p>Use this form to send the information HeroBuilder needs to route the request clearly.<\/p><\/div><div class=\"hb-clean-form-card\"><h3>Send a Support Request<\/h3><p>Share the service, website, and issue details so the request can be routed clearly.<\/p><a href=\"mailto:admin@herobuilder.site\">Email HeroBuilder<\/a><\/div>\n<\/section><\/main>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_ayudawp_aiss_exclude":false,"_ayudawp_aiss_exclude_summary":false,"_ayudawp_aiss_summary":"","_ayudawp_aiss_summary_provider":"","_ayudawp_aiss_summary_hash":"","footnotes":""},"class_list":["post-239","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/pages\/239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/comments?post=239"}],"version-history":[{"count":10,"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/pages\/239\/revisions"}],"predecessor-version":[{"id":995,"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/pages\/239\/revisions\/995"}],"wp:attachment":[{"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/media?parent=239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}