{"id":254,"date":"2026-05-13T03:55:44","date_gmt":"2026-05-13T03:55:44","guid":{"rendered":"https:\/\/herobuilder.site\/build\/support-requests\/"},"modified":"2026-07-13T00:55:45","modified_gmt":"2026-07-13T00:55:45","slug":"support-requests","status":"publish","type":"page","link":"https:\/\/herobuilder.site\/build\/support-requests\/","title":{"rendered":"Support Requests"},"content":{"rendered":"<main class=\"hb-ecosystem-page\"><section class=\"hb-eco-hero\"><div class=\"hb-eco-copy\"><span class=\"hb-eco-kicker\">Client support<\/span><h1>Support Requests<\/h1><p>Submit support requests for project questions, hosting help, domain and SSL issues, template support, billing questions, downloads, licenses, or account access.<\/p><div class=\"hb-ecosystem-actions\"><a class=\"hb-eco-btn hb-btn-primary\" href=\"https:\/\/herobuilder.site\/build\/support-help-center\/\">Back to Help Center<\/a><a class=\"hb-eco-btn hb-btn-ghost\" href=\"https:\/\/herobuilder.site\/build\/client-portal\/\">Back to Portal<\/a><\/div><\/div><div class=\"hb-eco-visual\"><div class=\"hb-eco-panel\"><strong>Client support<\/strong><span>Guided setup<\/span><span>Editable WordPress<\/span><span>Human support<\/span><\/div><\/div><\/section><section class=\"hb-eco-section hb-eco-split\"><div class=\"hb-eco-text\"><span>Client support<\/span><h2>Submit a clear support request<\/h2><p>Include the service name, website address, issue details, screenshots, files, and the best contact information so support can respond faster.<\/p><ul><li>Project questions<\/li><li>Hosting and domain issues<\/li><li>Template and account support<\/li><\/ul><\/div><div class=\"hb-eco-mock\"><div class=\"hb-eco-mock-top\"><\/div><strong>Submit a clear support request<\/strong><p>Support requests help route your question to the right service path.<\/p><\/div><\/section><section class=\"hb-eco-section hb-eco-links\"><div class=\"hb-eco-section-head\"><span>Helpful next steps<\/span><h2>Choose your next step<\/h2><p>Move forward with the service, support path, or account area that fits what you need today.<\/p><\/div><div class=\"hb-eco-link-grid\"><a href=\"https:\/\/herobuilder.site\/build\/support-help-center\/\"><strong>Support \/ Help Center<\/strong><em>Learn More \u2192<\/em><\/a><a href=\"https:\/\/herobuilder.site\/build\/client-portal\/\"><strong>Client Portal<\/strong><em>Learn More \u2192<\/em><\/a><a href=\"https:\/\/herobuilder.site\/build\/domain-ssl-setup\/\"><strong>Domain &amp; SSL Setup<\/strong><em>Learn More \u2192<\/em><\/a><a href=\"https:\/\/herobuilder.site\/build\/contact\/\"><strong>Contact<\/strong><em>Learn More \u2192<\/em><\/a><\/div><\/section><section class=\"hb-eco-section hb-eco-plugin\"><div class=\"hb-eco-section-head\"><span>Support request<\/span><h2>Support request tools<\/h2><p>Use this area to send the details HeroBuilder needs to route the request clearly.<\/p><\/div><style id=\"wpforms-css-vars-1105\">\n\t\t\t\t#wpforms-1105 {\n\t\t\t\t--wpforms-field-border-size: 1px;\n--wpforms-field-border-radius: 3px;\n--wpforms-field-border-color: rgba(0, 0, 0, 0.25);\n--wpforms-field-border-color-spare: rgba(0, 0, 0, 0.25);\n--wpforms-field-text-color: #fffcfc;\n--wpforms-label-color: rgba(0, 0, 0, 0.85);\n--wpforms-label-sublabel-color: rgba(0, 0, 0, 0.55);\n--wpforms-button-border-size: 1px;\n--wpforms-button-border-radius: 3px;\n--wpforms-container-padding: 0px;\n--wpforms-container-border-width: 1px;\n--wpforms-container-border-radius: 3px;\n--wpforms-background-color: rgba(0, 0, 0, 0);\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-1105\"><form id=\"wpforms-form-1105\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1105\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/build\/wp-json\/wp\/v2\/pages\/254\" data-token=\"561e4b6d6da204e905da5253291519da\" data-token-time=\"1792801956\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-1105-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><fieldset><legend class=\"wpforms-field-label\">Full Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-1105-field_1\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][1][first]\" aria-errormessage=\"wpforms-1105-field_1-error\" required><label for=\"wpforms-1105-field_1\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-1105-field_1-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][1][last]\" aria-errormessage=\"wpforms-1105-field_1-last-error\" required><label for=\"wpforms-1105-field_1-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-1105-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_2\">Account Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-1105-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" aria-errormessage=\"wpforms-1105-field_2-error\" required><\/div><div id=\"wpforms-1105-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_4\">Company\/Organization Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1105-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-1105-field_4-error\" required><\/div><div id=\"wpforms-1105-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_5\">Website\/Domain Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1105-field_5\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-1105-field_5-error\" required><\/div><div id=\"wpforms-1105-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_6\">Client UserName\/Account ID <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1105-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" aria-errormessage=\"wpforms-1105-field_6-error\" required><\/div><div id=\"wpforms-1105-field_7-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_7\">Service Needing Support <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-1105-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>--- Select Choice ---<\/option><option value=\"Shared Hosting\"  class=\"choice-4 depth-1\"  >Shared Hosting<\/option><option value=\"WordPress Hosting\"  class=\"choice-5 depth-1\"  >WordPress Hosting<\/option><option value=\"Website Management\"  class=\"choice-6 depth-1\"  >Website Management<\/option><option value=\"Website Design or Development\"  class=\"choice-7 depth-1\"  >Website Design or Development<\/option><option value=\"Domain Name\"  class=\"choice-8 depth-1\"  >Domain Name<\/option><option value=\"SSL Certificate\"  class=\"choice-9 depth-1\"  >SSL Certificate<\/option><option value=\"Business Email\"  class=\"choice-10 depth-1\"  >Business Email<\/option><option value=\"Website Backup or Restore\"  class=\"choice-11 depth-1\"  >Website Backup or Restore<\/option><option value=\"Website Security\"  class=\"choice-12 depth-1\"  >Website Security<\/option><option value=\"Billing or Invoice\"  class=\"choice-13 depth-1\"  >Billing or Invoice<\/option><option value=\"Account Access\"  class=\"choice-14 depth-1\"  >Account Access<\/option><option value=\"Migration or Transfer\"  class=\"choice-15 depth-1\"  >Migration or Transfer<\/option><option value=\"Other\"  class=\"choice-16 depth-1\"  >Other<\/option><\/select><\/div><div id=\"wpforms-1105-field_8-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_8\">Request Type <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-1105-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>--- Select Choice ---<\/option><option value=\"Technical problem\"  class=\"choice-4 depth-1\"  >Technical problem<\/option><option value=\"Website update request\"  class=\"choice-5 depth-1\"  >Website update request<\/option><option value=\"Hosting configuration\"  class=\"choice-6 depth-1\"  >Hosting configuration<\/option><option value=\"Email problem\"  class=\"choice-7 depth-1\"  >Email problem<\/option><option value=\"Domain or DNS problem\"  class=\"choice-8 depth-1\"  >Domain or DNS problem<\/option><option value=\"Security concern\"  class=\"choice-9 depth-1\"  >Security concern<\/option><option value=\"Billing question\"  class=\"choice-10 depth-1\"  >Billing question<\/option><option value=\"Cancellation or service change\"  class=\"choice-11 depth-1\"  >Cancellation or service change<\/option><option value=\"General account assistance\"  class=\"choice-12 depth-1\"  >General account assistance<\/option><\/select><\/div>\t\t<div id=\"wpforms-1105-field_20-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"20\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-1105-field_20\" >Website\/Domain ID (if<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-1105-field_20\" class=\"wpforms-field-medium\" name=\"wpforms[fields][20]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-1105-field_9-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-2-columns\" data-field-id=\"9\"><fieldset><legend class=\"wpforms-field-label\">Priority Level <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-1105-field_9\" class=\"wpforms-field-required\"><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-1105-field_9_4\" name=\"wpforms[fields][9]\" value=\"Low \u2014 General question or minor issue\" aria-errormessage=\"wpforms-1105-field_9_4-error\" aria-describedby=\"wpforms-1105-field_9-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_9_4\">Low \u2014 General question or minor issue<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-1105-field_9_5\" name=\"wpforms[fields][9]\" value=\"Normal \u2014 Issue affecting part of the service\" aria-errormessage=\"wpforms-1105-field_9_5-error\" aria-describedby=\"wpforms-1105-field_9-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_9_5\">Normal \u2014 Issue affecting part of the service<\/label><\/li><li class=\"choice-6 depth-1\"><input type=\"radio\" id=\"wpforms-1105-field_9_6\" name=\"wpforms[fields][9]\" value=\"High \u2014 Important feature is unavailable\" aria-errormessage=\"wpforms-1105-field_9_6-error\" aria-describedby=\"wpforms-1105-field_9-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_9_6\">High \u2014 Important feature is unavailable<\/label><\/li><li class=\"choice-7 depth-1\"><input type=\"radio\" id=\"wpforms-1105-field_9_7\" name=\"wpforms[fields][9]\" value=\"Critical \u2014 Website, email, or hosting service is completely unavailable\" aria-errormessage=\"wpforms-1105-field_9_7-error\" aria-describedby=\"wpforms-1105-field_9-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_9_7\">Critical \u2014 Website, email, or hosting service is completely unavailable<\/label><\/li><\/ul><div id=\"wpforms-1105-field_9-description\" class=\"wpforms-field-description\">Critical priority should only be selected when a live website, hosting account, or essential service is completely unavailable.<\/div><\/fieldset><\/div><div id=\"wpforms-1105-field_10-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_10\">Brief subject <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1105-field_10\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][10]\" aria-errormessage=\"wpforms-1105-field_10-error\" required><\/div><div id=\"wpforms-1105-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_3\">Detailed description <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1105-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-1105-field_3-error\" aria-describedby=\"wpforms-1105-field_3-description\" required><\/textarea><div id=\"wpforms-1105-field_3-description\" class=\"wpforms-field-description\">Describe the issue with the site or URL.<\/div><\/div><div id=\"wpforms-1105-field_11-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_11\">When did the issue begin? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1105-field_11\" class=\"wpforms-field-medium wpforms-field-required wpforms-limit-characters-enabled\" data-form-id=\"1105\" data-field-id=\"11\" data-text-limit=\"10\" name=\"wpforms[fields][11]\" placeholder=\"Example: (01-15-2000)\" aria-errormessage=\"wpforms-1105-field_11-error\" maxlength=\"10\" required><\/div><div id=\"wpforms-1105-field_12-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-2-columns\" data-field-id=\"12\"><fieldset><legend class=\"wpforms-field-label\">Is the issue still occurring? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-1105-field_12\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1105-field_12_1\" name=\"wpforms[fields][12]\" value=\"Yes\" aria-errormessage=\"wpforms-1105-field_12_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_12_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1105-field_12_2\" name=\"wpforms[fields][12]\" value=\"No\" aria-errormessage=\"wpforms-1105-field_12_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_12_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-1105-field_13-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_13\">Affected page or URL <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1105-field_13\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][13]\" placeholder=\"Type (Site) if your whole site is affected or exact url.\" aria-errormessage=\"wpforms-1105-field_13-error\" required><\/div><div id=\"wpforms-1105-field_14-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"14\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_14\">Error message received<\/label><textarea id=\"wpforms-1105-field_14\" class=\"wpforms-field-medium\" name=\"wpforms[fields][14]\" aria-errormessage=\"wpforms-1105-field_14-error\" aria-describedby=\"wpforms-1105-field_14-description\" ><\/textarea><div id=\"wpforms-1105-field_14-description\" class=\"wpforms-field-description\">Type or paste the error message.<\/div><\/div><div id=\"wpforms-1105-field_15-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_15\">Steps that caused the issue (if known)<\/label><textarea id=\"wpforms-1105-field_15\" class=\"wpforms-field-medium\" name=\"wpforms[fields][15]\" aria-errormessage=\"wpforms-1105-field_15-error\" ><\/textarea><\/div><div id=\"wpforms-1105-field_16-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_16\">Recent changes made before the issue started<\/label><textarea id=\"wpforms-1105-field_16\" class=\"wpforms-field-medium\" name=\"wpforms[fields][16]\" aria-errormessage=\"wpforms-1105-field_16-error\" aria-describedby=\"wpforms-1105-field_16-description\" ><\/textarea><div id=\"wpforms-1105-field_16-description\" class=\"wpforms-field-description\">Describe what may or may not have caused the issue.<\/div><\/div><div id=\"wpforms-1105-field_17-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-2-columns\" data-field-id=\"17\"><fieldset><legend class=\"wpforms-field-label\">Access and troubleshooting<\/legend><ul id=\"wpforms-1105-field_17\"><li class=\"choice-12 depth-1\"><input type=\"checkbox\" id=\"wpforms-1105-field_17_12\" name=\"wpforms[fields][17][]\" value=\"I cleared my browser cache\" aria-errormessage=\"wpforms-1105-field_17_12-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_17_12\">I cleared my browser cache<\/label><\/li><li class=\"choice-13 depth-1\"><input type=\"checkbox\" id=\"wpforms-1105-field_17_13\" name=\"wpforms[fields][17][]\" value=\"I tested another browser or device\" aria-errormessage=\"wpforms-1105-field_17_13-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_17_13\">I tested another browser or device<\/label><\/li><li class=\"choice-14 depth-1\"><input type=\"checkbox\" id=\"wpforms-1105-field_17_14\" name=\"wpforms[fields][17][]\" value=\"I checked my internet connection\" aria-errormessage=\"wpforms-1105-field_17_14-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_17_14\">I checked my internet connection<\/label><\/li><li class=\"choice-15 depth-1\"><input type=\"checkbox\" id=\"wpforms-1105-field_17_15\" name=\"wpforms[fields][17][]\" value=\"I have not made any recent changes\" aria-errormessage=\"wpforms-1105-field_17_15-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_17_15\">I have not made any recent changes<\/label><\/li><li class=\"choice-16 depth-1\"><input type=\"checkbox\" id=\"wpforms-1105-field_17_16\" name=\"wpforms[fields][17][]\" value=\"I made recent website, plugin, theme, DNS, or hosting changes\" aria-errormessage=\"wpforms-1105-field_17_16-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_17_16\">I made recent website, plugin, theme, DNS, or hosting changes<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-1105-field_18-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-3-columns\" data-field-id=\"18\"><fieldset><legend class=\"wpforms-field-label\">Additional Access and troubleshooting (For WordPress clients)<\/legend><ul id=\"wpforms-1105-field_18\"><li class=\"choice-4 depth-1\"><input type=\"checkbox\" id=\"wpforms-1105-field_18_4\" name=\"wpforms[fields][18][]\" value=\"WordPress administrator access is already available to the support team\" aria-errormessage=\"wpforms-1105-field_18_4-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_18_4\">WordPress administrator access is already available to the support team<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"checkbox\" id=\"wpforms-1105-field_18_5\" name=\"wpforms[fields][18][]\" value=\"I authorize the support team to inspect the website\" aria-errormessage=\"wpforms-1105-field_18_5-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_18_5\">I authorize the support team to inspect the website<\/label><\/li><li class=\"choice-6 depth-1\"><input type=\"checkbox\" id=\"wpforms-1105-field_18_6\" name=\"wpforms[fields][18][]\" value=\"I authorize the support team to temporarily disable a conflicting plugin if necessary\" aria-errormessage=\"wpforms-1105-field_18_6-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_18_6\">I authorize the support team to temporarily disable a conflicting plugin if necessary<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-1105-field_19-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-2-columns\" data-field-id=\"19\"><fieldset><legend class=\"wpforms-field-label\">Preferred contact method <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-1105-field_19\" class=\"wpforms-field-required\"><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-1105-field_19_4\" name=\"wpforms[fields][19]\" value=\"Email\" aria-errormessage=\"wpforms-1105-field_19_4-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_19_4\">Email<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-1105-field_19_5\" name=\"wpforms[fields][19]\" value=\"Phone\" aria-errormessage=\"wpforms-1105-field_19_5-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_19_5\">Phone<\/label><\/li><li class=\"choice-6 depth-1\"><input type=\"radio\" id=\"wpforms-1105-field_19_6\" name=\"wpforms[fields][19]\" value=\"Client portal\" aria-errormessage=\"wpforms-1105-field_19_6-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_19_6\">Client portal<\/label><\/li><li class=\"choice-7 depth-1\"><input type=\"radio\" id=\"wpforms-1105-field_19_7\" name=\"wpforms[fields][19]\" value=\"No preference\" aria-errormessage=\"wpforms-1105-field_19_7-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1105-field_19_7\">No preference<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-1105-field_22-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"22\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_22\">Phone number (Optional)<\/label><input type=\"number\" id=\"wpforms-1105-field_22\" class=\"wpforms-field-medium\" name=\"wpforms[fields][22]\" step=\"any\" aria-errormessage=\"wpforms-1105-field_22-error\" ><\/div><div id=\"wpforms-1105-field_24-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"24\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_24\">Best time to contact (Select your preferred three-hour contact window. Contact times are based on the time zone selected below.)<\/label><select id=\"wpforms-1105-field_24\" class=\"wpforms-field-medium\" name=\"wpforms[fields][24]\"><option value=\"Email Contact Only\"  selected='selected' class=\"choice-13 depth-1\"  >Email Contact Only<\/option><option value=\"12:00 AM \u2013 3:00 AM\"  class=\"choice-4 depth-1\"  >12:00 AM \u2013 3:00 AM<\/option><option value=\"3:00 AM \u2013 6:00 AM\"  class=\"choice-5 depth-1\"  >3:00 AM \u2013 6:00 AM<\/option><option value=\"6:00 AM \u2013 9:00 AM\"  class=\"choice-6 depth-1\"  >6:00 AM \u2013 9:00 AM<\/option><option value=\"9:00 AM \u2013 12:00 PM\"  class=\"choice-7 depth-1\"  >9:00 AM \u2013 12:00 PM<\/option><option value=\"12:00 PM \u2013 3:00 PM\"  class=\"choice-8 depth-1\"  >12:00 PM \u2013 3:00 PM<\/option><option value=\"3:00 PM \u2013 6:00 PM\"  class=\"choice-9 depth-1\"  >3:00 PM \u2013 6:00 PM<\/option><option value=\"6:00 PM \u2013 9:00 PM\"  class=\"choice-10 depth-1\"  >6:00 PM \u2013 9:00 PM<\/option><option value=\"9:00 PM \u2013 12:00 AM\"  class=\"choice-11 depth-1\"  >9:00 PM \u2013 12:00 AM<\/option><option value=\"Any Time\"  class=\"choice-12 depth-1\"  >Any Time<\/option><\/select><div id=\"wpforms-1105-field_24-description\" class=\"wpforms-field-description\">Select if number was placed or leave if no number added.<\/div><\/div><div id=\"wpforms-1105-field_25-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"25\"><label class=\"wpforms-field-label\" for=\"wpforms-1105-field_25\">Time zone (If phone number is included.)<\/label><select id=\"wpforms-1105-field_25\" class=\"wpforms-field-medium\" name=\"wpforms[fields][25]\"><option value=\"No call if not selected.\"  selected='selected' class=\"choice-16 depth-1\"  >No call if not selected.<\/option><option value=\"Eastern Time (ET) \u2014 New York, New Jersey, Florida\"  class=\"choice-4 depth-1\"  >Eastern Time (ET) \u2014 New York, New Jersey, Florida<\/option><option value=\"Central Time (CT) \u2014 Chicago, Texas, Louisiana\"  class=\"choice-5 depth-1\"  >Central Time (CT) \u2014 Chicago, Texas, Louisiana<\/option><option value=\"Mountain Time (MT) \u2014 Colorado, Utah, New Mexico\"  class=\"choice-6 depth-1\"  >Mountain Time (MT) \u2014 Colorado, Utah, New Mexico<\/option><option value=\"Arizona Time \u2014 Arizona\"  class=\"choice-7 depth-1\"  >Arizona Time \u2014 Arizona<\/option><option value=\"Pacific Time (PT) \u2014 California, Washington, Nevada\"  class=\"choice-8 depth-1\"  >Pacific Time (PT) \u2014 California, Washington, Nevada<\/option><option value=\"Alaska Time (AKT) \u2014 Alaska\"  class=\"choice-9 depth-1\"  >Alaska Time (AKT) \u2014 Alaska<\/option><option value=\"Hawaii-Aleutian Time (HAT) \u2014 Hawaii\"  class=\"choice-10 depth-1\"  >Hawaii-Aleutian Time (HAT) \u2014 Hawaii<\/option><option value=\"Atlantic Time (AT) \u2014 Atlantic Canada\"  class=\"choice-11 depth-1\"  >Atlantic Time (AT) \u2014 Atlantic Canada<\/option><option value=\"Newfoundland Time (NT) \u2014 Newfoundland and Labrador\"  class=\"choice-12 depth-1\"  >Newfoundland Time (NT) \u2014 Newfoundland and Labrador<\/option><option value=\"Atlantic Standard Time (AST) \u2014 Puerto Rico and U.S. Virgin Islands\"  class=\"choice-13 depth-1\"  >Atlantic Standard Time (AST) \u2014 Puerto Rico and U.S. Virgin Islands<\/option><option value=\"UTC \u2014 Coordinated Universal Time\"  class=\"choice-14 depth-1\"  >UTC \u2014 Coordinated Universal Time<\/option><option value=\"Other International Time Zone\"  class=\"choice-15 depth-1\"  >Other International Time Zone<\/option><\/select><div id=\"wpforms-1105-field_25-description\" class=\"wpforms-field-description\">(Leave if phone number is not included.)<\/div><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-1105-field_20-container { position: absolute !important; 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