{"id":792,"date":"2026-06-23T00:13:55","date_gmt":"2026-06-23T00:13:55","guid":{"rendered":"https:\/\/herobuilder.site\/build\/support-policy\/"},"modified":"2026-06-23T00:13:55","modified_gmt":"2026-06-23T00:13:55","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/herobuilder.site\/build\/support-policy\/","title":{"rendered":"Support Policy"},"content":{"rendered":"<main class=\"hb-ecosystem-page hb-policy-page\"><section class=\"hb-eco-hero\"><div class=\"hb-eco-copy\"><span class=\"hb-eco-kicker\">Support<\/span><h1>Support Policy<\/h1><p>This page explains how customers can request help for websites, hosting, domains, SSL, billing, templates, software, and project questions.<\/p><div class=\"hb-ecosystem-actions\"><a class=\"hb-eco-btn hb-btn-primary\" href=\"https:\/\/herobuilder.site\/build\/contact\/\">Ask a Question<\/a><a class=\"hb-eco-btn hb-btn-ghost\" href=\"https:\/\/herobuilder.site\/build\/support-help-center\/\">Visit Support<\/a><\/div><\/div><div class=\"hb-eco-visual\"><div class=\"hb-eco-panel\"><strong>Support<\/strong><span>Clear expectations<\/span><span>Service guidance<\/span><span>Customer protection<\/span><\/div><\/div><\/section><section class=\"hb-eco-section hb-eco-split\"><div class=\"hb-eco-text\"><span>Support<\/span><h2>What support covers<\/h2><p>Support may include guidance for active services, website questions, hosting or domain issues, SSL direction, account access, downloads, billing, templates, and project next steps.<\/p><\/div><div class=\"hb-eco-mock\"><div class=\"hb-eco-mock-top\"><\/div><strong>What support covers<\/strong><p>This page gives customers a clear starting point for understanding HeroBuilder policies. Contact HeroBuilder with questions before purchasing or using services.<\/p><\/div><\/section><section class=\"hb-eco-section hb-eco-split\"><div class=\"hb-eco-text\"><span>Support<\/span><h2>Submitting a request<\/h2><p>Clear details help support respond faster. Include your website address, account email, service type, issue summary, and any helpful screenshots or notes.<\/p><\/div><div class=\"hb-eco-mock\"><div class=\"hb-eco-mock-top\"><\/div><strong>Submitting a request<\/strong><p>This page gives customers a clear starting point for understanding HeroBuilder policies. Contact HeroBuilder with questions before purchasing or using services.<\/p><\/div><\/section><section class=\"hb-eco-section hb-eco-split\"><div class=\"hb-eco-text\"><span>Support<\/span><h2>Response expectations<\/h2><p>HeroBuilder reviews support requests and follows up through the appropriate support path based on the service, priority, and available details.<\/p><\/div><div class=\"hb-eco-mock\"><div class=\"hb-eco-mock-top\"><\/div><strong>Response expectations<\/strong><p>This page gives customers a clear starting point for understanding HeroBuilder policies. Contact HeroBuilder with questions before purchasing or using services.<\/p><\/div><\/section><section class=\"hb-eco-section hb-eco-strip\"><div><span>Policy navigation<\/span><h2>Related legal and support pages<\/h2><p>Keep these links visible so customers can find terms, privacy details, refunds, hosting rules, and support expectations before they start.<\/p><\/div><nav class=\"hb-legal-links hb-legal-links-shortcode\" aria-label=\"Legal and support policies\"><a href=\"https:\/\/herobuilder.site\/build\/build\/privacy-policy\/\">Privacy Policy<\/a><span aria-hidden=\"true\">\u2022<\/span><a href=\"https:\/\/herobuilder.site\/build\/build\/terms-of-service\/\">Terms of Service<\/a><span aria-hidden=\"true\">\u2022<\/span><a href=\"https:\/\/herobuilder.site\/build\/build\/refund-policy\/\">Refund Policy<\/a><span aria-hidden=\"true\">\u2022<\/span><a href=\"https:\/\/herobuilder.site\/build\/build\/hosting-terms\/\">Hosting Terms<\/a><span aria-hidden=\"true\">\u2022<\/span><a href=\"https:\/\/herobuilder.site\/build\/build\/acceptable-use-policy\/\">Acceptable Use<\/a><span aria-hidden=\"true\">\u2022<\/span><a href=\"https:\/\/herobuilder.site\/build\/build\/support-policy\/\">Support Policy<\/a><span aria-hidden=\"true\">\u2022<\/span><a href=\"https:\/\/herobuilder.site\/build\/build\/software-license-terms\/\">Software License<\/a><span aria-hidden=\"true\">\u2022<\/span><a href=\"https:\/\/herobuilder.site\/build\/build\/security-policy\/\">Security<\/a><\/nav><\/section><\/main>","protected":false},"excerpt":{"rendered":"<p>Support Support Policy This page explains how customers can request help for websites, hosting, domains, SSL, billing, templates, software, and project questions. Ask a QuestionVisit Support SupportClear expectationsService guidanceCustomer protection Support What support covers Support may include guidance for active services, website questions, hosting or domain issues, SSL direction, account access, downloads, billing, templates, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_ayudawp_aiss_exclude":false,"_ayudawp_aiss_exclude_summary":false,"_ayudawp_aiss_summary":"","_ayudawp_aiss_summary_provider":"","_ayudawp_aiss_summary_hash":"","footnotes":""},"class_list":["post-792","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/pages\/792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/comments?post=792"}],"version-history":[{"count":0,"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/pages\/792\/revisions"}],"wp:attachment":[{"href":"https:\/\/herobuilder.site\/build\/wp-json\/wp\/v2\/media?parent=792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}