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Support / Help Center

Client Support

HeroBuilder Help Center

Find the right path for website help, hosting questions, billing direction, domain and SSL issues, client portal access, templates, software, and active project support.

Send Support RequestContact HeroBuilder
Request Form

Send the details

Use this client-only form to send the information HeroBuilder needs to route your request clearly and follow up through the correct support path.

Full Name
Priority Level
Critical priority should only be selected when a live website, hosting account, or essential service is completely unavailable.

Describe the issue with the site or URL.


Is the issue still occurring?

Type or paste the error message.

Describe what may or may not have caused the issue.
Access and troubleshooting
Additional Access and troubleshooting (For WordPress clients)
Preferred contact method

Select if number was placed or leave if no number added.

(Leave if phone number is not included.)

Support Process

How support requests move forward

A clear request helps the right person understand the issue, review the details, and respond with the correct next step.

01

Pick a category

Choose website edits, hosting, domains and SSL, billing, templates, software, or general support.

02

Send the details

Provide the site address, request details, priority, error messages, and steps already attempted.

03

Get follow-up

HeroBuilder reviews the request and follows up through the support path and contact method you selected.

Common Questions

Common help topics

Use these quick answers before sending a request.

I am not a client yet. Where do I start?

Use Start Project when you want a new site, hosting, design, setup, or launch guidance.

I already have a service. Where do I go?

Use the Client Portal or this technical support form for active service-related help.

Can I ask about domains, SSL, or billing?

Yes. Select the matching category in the form and include the affected account, service, or domain.

Connected Ecosystem

Where this connects next

Explore the services, support, and account options that can help you move forward.

Client PortalManage your account → Support RequestsReview support access → Domain & SSL SetupManage launch essentials → Billing & MembershipReview account billing → ContactReach HeroBuilder → Consultation / Start ProjectPlan something new →
Grow With HeroBuilder

More tools. More growth. All in one place.

Your support page can also help you discover practical services that strengthen, maintain, and expand the website you already have.

AI Mini Site LauncherLaunch a focused site, campaign, or new offer. Website ManagementKeep updates, maintenance, and improvements organized. HostingConnect your website to managed hosting and support. SEO ServicesStrengthen important pages and search visibility. Templates MarketplaceExplore layouts for new pages and promotions.